Frequently Asked Questions (FAQ)
Welcome to Magly’s FAQ section! We’ve gathered answers to some of the most common questions to help you learn more about our store, products, and services.
GENERAL QUESTIONS
Q: What is Magly?
A: Magly is an online store specializing in cozy cardigan sweaters and stylish kids sweaters. Our collection is designed with comfort, quality, and timeless appeal in mind—perfect for every season and every lifestyle.
Q: How can I contact Magly’s customer support?
A: You can reach our support team through the Contact Us page on our website or by emailing us at Support@magly.shop. We’re here to help with any questions or concerns.
ORDERING AND SHIPPING
Q: How do I place an order on Magly?
A: Simply browse our sweater collections, select your desired items, and proceed to checkout. Follow the instructions to complete your purchase securely.
Q: When will my order be shipped?
Transit Time: Orders will typically arrive within 4 to 6 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee on all orders, shipped securely via FedEx.
Q: Can I track my order?
A: Yes! Once your order ships, you can track it via our Track Your Order page for real-time updates.
Q: What payment methods does Magly accept?
A: We accept a variety of secure payment options, including:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Magly’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery. Please visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: Reach out to our support team via the Contact Us page or email Support@magly.shop to begin the return or exchange process.
Contact Information
Business Name: Magly
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact:+1 (781) 826-4559
Business Mail: Support@magly.shop
Business Address: 5454 Newcastle Street #1806, Houston Texas 77081, United States